Legal

Sellnario Terms of Use

Effective Date: September 27, 2026
Last Updated: September 30, 2026

1. Eligibility

You must be at least 18 years old to create an account or use the Service. By using the Service, you represent and warrant that you are 18 or older and that you have the legal capacity to enter into these Terms. The Service is not directed to, and we do not knowingly collect personal information from, anyone under 18. If we learn that a user is under 18, we will terminate that account.

2. The Sellnario Service

Sellnario provides an AI-powered sales-practice platform that simulates sales conversations, objections, and customer personas so that users can practice and improve their sales skills. The Service may include voice-based roleplay sessions, written feedback and "debriefs," skill scoring, progress tracking, and related features (AI Outputs).

Beta and Preview Features. From time to time we may offer features, modes, or content labeled "beta," "preview," "early access," or similar (Beta Features). Beta Features are provided for evaluation purposes, are still being tested, and are provided "as is" without warranty of any kind. Beta Features may be changed, limited, or discontinued at any time without notice, may not function reliably, and may be removed permanently before or instead of general release. We may request feedback on Beta Features and may use that feedback without restriction or compensation to you.

3. AI-Specific Disclosures

The Service uses artificial intelligence, including large language models and voice-processing technology provided by us and by third-party AI providers, to generate simulated customer personas, conversational responses, coaching feedback, and performance scores. You acknowledge and agree that:

1. AI Outputs are generated algorithmically and may be inaccurate, incomplete, biased, or nonsensical. AI Outputs do not reflect the views of Sellnario and should not be relied upon as professional, legal, financial, or business advice.
2. AI Outputs are probabilistic in nature. Given the same inputs, the Service may produce different responses or scores at different times.
3. Scoring Stability. The AI models, scoring rubrics, and skill-evaluation criteria underlying the Service may be updated, retrained, or replaced over time to improve accuracy or reflect new sales methodologies. As a result, scores, levels, or feedback generated at one point in time may not be directly comparable to scores generated before or after a model update, and your historical performance data may not be perfectly reproducible under a later version of the Service.
4. Not an Automated Employment Decision Tool. Sellnario is a self-directed practice and coaching tool. It is not designed, marketed, or validated as a tool to screen, hire, promote, evaluate, or make or assist in making any employment decision about any individual, and Sellnario does not represent that AI Outputs are suitable for such use. If you are an employer, staffing provider, or other organization that provides access to the Service to employees, contractors, or job candidates, you are solely responsible for determining whether any use of AI Outputs in connection with employment-related decisions complies with applicable law (including, where applicable, laws governing automated employment decision tools, such as New York City Local Law 144), for providing any required notices or obtaining any required consents, and for independently validating any such use. Sellnario disclaims all liability arising from any employment-related use of AI Outputs.
5. You are responsible for exercising independent judgment before relying on or acting upon any AI Output.

4. No Guarantee of Results

Sellnario is provided for educational and skill-practice purposes only. It is a self-directed training and rehearsal tool: you practice sales conversations, receive feedback on them, and work on technique. It is not a recruiter, placement or staffing service, career-advancement program, or business-growth service, and we make no representation that using it will produce any particular professional or commercial result. This Section addresses the results you may obtain from the Service; Section 3 addresses what AI Outputs may and may not be used for in decisions about other people.

In particular, we do not guarantee that use of the Service will result in your being hired, rehired, retained, promoted, or appointed to a higher role, title, or level of responsibility, or that it will increase your income, salary, sales, or commissions in the role, industry, or business you work in. Testimonials, examples, or statistics referenced in our marketing reflect individual results and are not a guarantee of what you will achieve.

5. Account Registration and Security

You must provide accurate, current, and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@sellnario.com of any unauthorized use of your account.

6. Voice, Audio, Microphone, and Transcription

Certain features of the Service require access to your device's microphone to record your voice during practice sessions. By enabling microphone access, you consent to Sellnario recording, processing, and transcribing your voice for the purpose of generating AI Outputs, feedback, and scoring. You represent that you have the right to record yourself and, where a session involves any other real person, that you have obtained that person's consent to be recorded, in compliance with applicable state and federal wiretapping and recording-consent laws.

No Biometric Voiceprint. Sellnario's voice features are used to transcribe and analyze the content of what you say; they are not designed to create, extract, or store a biometric voiceprint, voice signature, or other biometric identifier capable of uniquely identifying you across sessions or devices. If we introduce a feature that creates or stores such a biometric identifier, we will provide additional notice and, where required by law (such as the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, or Washington's biometric privacy law), obtain your prior consent before doing so.

7. User Content

User Content means any information, recordings, transcripts, text, or other materials you submit to or generate through the Service, including your voice recordings and practice session inputs. You retain ownership of your User Content. By submitting User Content, you grant Sellnario a non-exclusive, worldwide, royalty-free license to use, reproduce, process, and store your User Content solely to operate, maintain, and improve the Service, generate AI Outputs for you, and as otherwise described in our Privacy Policy.

AI Training Data. Sellnario uses OpenAI's API to power its conversational AI, scoring, and transcription features. As of the Effective Date above, OpenAI's business/API terms state that it does not use data submitted through its API to train its models by default — API customers must affirmatively opt in before any such use occurs, and Sellnario has not opted in to any such data-sharing or model-improvement program. If our AI provider(s) or data-sharing arrangements change, we will update this section accordingly. We do not sell your User Content to third parties.

Data Export. Before deleting your account, you may request an export of your User Content and associated performance history by emailing support@sellnario.com. We will provide a reasonable export in a common file format where feasible. See Section 13 (Privacy, Data Retention, and Deletion) for more information about what happens to your data after deletion.

You represent that your User Content does not infringe any third party's intellectual property, privacy, or other rights, and does not violate these Terms or applicable law.

8. Acceptable Use

You agree not to:

1. Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
2. Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
3. Reverse engineer, decompile, or attempt to extract the source code or underlying models of the Service, except as permitted by law;
4. Use automated means (bots, scrapers, or similar) to access the Service without our prior written consent;
5. Interfere with or disrupt the integrity or performance of the Service;
6. Upload or transmit any content that is unlawful, defamatory, obscene, or infringing;
7. Attempt to use the Service's AI simulations to generate, elicit, or produce content that is illegal, that depicts or promotes child sexual abuse material, non-consensual sexual content, or graphic violence, or that promotes self-harm or hate speech, regardless of whether the request is framed as a hypothetical, roleplay, or "practice scenario";
8. Direct abusive, harassing, sexually explicit, hateful, or threatening content or language at the Service's AI-simulated customer personas, or otherwise use a practice conversation to demean, intimidate, or harass, whether or not the same conduct would be unlawful if directed at a real person. This prohibition applies to conduct within the roleplay itself, regardless of whether any resulting AI Output is retained, shared, or lawful; or
9. Attempt to jailbreak, bypass, disable, or circumvent the Service's AI safety guardrails, content filters, or system instructions, or otherwise manipulate the AI to act outside its intended purpose.

We reserve the right to investigate and take appropriate action against anyone who violates this Section, including suspending or terminating access and reporting conduct to law enforcement where appropriate.

9. Intellectual Property; Limited License

The Service, including its software, design, trademarks, and all content we provide (excluding User Content and AI Outputs generated specifically for you), is owned by Sellnario or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business sales-training purposes.

AI Output Rights. The legal status of copyright in content generated by artificial intelligence is unsettled under current U.S. law, and purely AI-generated output may not be eligible for copyright protection absent sufficient human authorship. Subject to that legal uncertainty, and to the extent we hold any rights in AI Outputs generated for your account, we grant you a license to use those AI Outputs (such as your session transcripts, debriefs, and scores) for your own personal or internal business purposes. We do not claim exclusive ownership of AI Outputs generated specifically for your session as against you, but we make no representation regarding their copyrightability, originality, or your ability to enforce any rights against third parties who independently generate similar output.

10. Plans, Sprints, and Access Limits

Sellnario offers multiple plan tiers (including, as of the date of these Terms, Essential, Pro, and time-limited "Sprint" plans), each with different features, resistance levels, and monthly session allowances as described on our pricing page. We may change plan features, limits, and pricing prospectively at any time; material changes to a paid plan you are subscribed to will be communicated to you in advance as described in Section 24.

Individual Accounts. Each subscription is licensed to the individual account holder for that person's own use. An employer, sponsor, or other third party that pays for or reimburses a subscription does not, by doing so, obtain access to the account holder's login, practice sessions, recordings, scores, or progress data, and an account may not be shared with or used on behalf of any other person, including a manager or coworker. Employer or team features — such as pooled seats, organizational dashboards, or administrator reporting — are available only under a separate written agreement, if and when Sellnario offers them.

11. Subscription Billing and Auto-Renewal

Paid plans are billed in advance on a recurring basis (monthly, annually, or for a fixed Sprint term, as applicable) and automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. By subscribing, you authorize us (or our payment processor) to charge your payment method on file for each renewal period.

We provide notice of automatic renewal and any material price changes as required by applicable law, and, because Sellnario is available to customers nationwide, the automatic-renewal and negative-option laws of the states in which our customers reside. Where those laws impose stricter requirements, we follow them — for example, California's Automatic Renewal Law (as amended by AB 2863) requires express affirmative consent before charging for an automatic renewal or a free-to-paid conversion, a cancellation method at least as easy as sign-up (a "click to cancel" option), annual renewal reminders, and advance notice of any price increase. You may cancel automatic renewal at any time through your account settings or by contacting support@sellnario.com; cancellation will take effect at the end of your current billing period, and you will retain access through that period's end.

12. Payments, Taxes, Refunds, and Chargebacks

All fees are stated in U.S. dollars and are exclusive of applicable taxes, which you are responsible for unless we state otherwise. Except as required by law or expressly stated in these Terms, all fees are non-refundable, including for partial billing periods or unused sessions. We reserve the right to suspend or terminate access to the Service if a payment is declined, reversed, or charged back, and to recover any resulting costs or fees.

Some subscriptions may be offered with a prepaid multi-month billing term (for example, six months). A prepaid term is charged in full at the start of the term and is non-refundable once the term begins. You may cancel at any time to stop the subscription from renewing, and your access will continue through the end of the term you have already paid for. Session allowances continue to refresh monthly during a prepaid term.

Notwithstanding the above, if you cancel an Essential or Pro subscription (monthly or prepaid) within 24 hours of its original purchase and you have not started a practice session on it, you are eligible for a full refund of that payment, and the subscription and your access end immediately. This window closes once 24 hours have passed or a practice session has been started, whichever comes first; after that, the subscription is non-refundable for the remainder of the paid period under the policy above.

13. Privacy, Data Retention, and Deletion

Our collection, use, and retention of your personal information, including voice recordings and session transcripts, is described in our Privacy Policy, which is incorporated into these Terms by reference. Voice recordings are retained for the period described in our Privacy Policy and are then deleted or de-identified on a recurring schedule. You may request deletion of your account and associated data at any time by contacting support@sellnario.com; see Section 7 (Data Export) for how to obtain a copy of your data before deletion. Some information may be retained after account closure as required for legal, tax, security, or fraud-prevention purposes.

14. Third-Party Services

The Service relies on third-party providers, including AI model providers, cloud hosting, and payment processing (such as Stripe). We are not responsible for the acts, omissions, or downtime of third-party providers, though we will use commercially reasonable efforts to select reputable vendors. Your use of any third-party service linked from or integrated with the Service is subject to that provider's own terms and privacy practices.

15. Copyright Complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice compliant with the Digital Millennium Copyright Act to our designated agent at support@sellnario.com, including: (a) your signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is unauthorized; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner's behalf. We may terminate accounts of repeat infringers.

16. Suspension and Termination

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure for us, or if required by law. Without limiting the foregoing, abuse or misuse of the AI roleplay described in Section 8 may result in suspension or termination on a first instance where the conduct involves sexually explicit, hateful, or threatening content, and where lesser abuse, such as cursing or rudeness directed at a simulated customer, escalates or recurs. Such action is taken at our discretion, with or without prior warning, and may be informed by content-safety review of practice conversations. You may terminate your account at any time as described in Section 13. Upon termination, your right to use the Service ends immediately; Sections 3, 4, 9, 12, 13, and 17 through 22 survive termination.

17. Disclaimer of Warranties

THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLNARIO AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100), TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THIS SECTION LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

19. Indemnification

You agree to indemnify, defend, and hold harmless Sellnario and its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right, including any employment-related use of AI Outputs described in Section 3.

20. Informal Dispute Resolution

Before filing a claim against Sellnario, you agree to first contact us at support@sellnario.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days. Notice must include your name, a description of the dispute, and the relief sought.

21. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

If a dispute is not resolved informally under Section 20, you and Sellnario agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court.

YOU AND SELLNARIO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

Claims must be brought in an individual capacity only. The arbitrator may not consolidate claims of more than one person. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and all other claims remain subject to arbitration. Arbitration will take place in Maricopa County, Arizona or another mutually agreed location, or may be conducted by telephone or in writing at the claimant's election for claims under $3,500 (Arizona's current small claims limit).

22. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles. Subject to Section 21, exclusive jurisdiction and venue for any dispute not subject to arbitration lies in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

23. Electronic Communications; E-SIGN Consent

You consent to receive communications from us electronically, including notices, disclosures, and agreements, and agree that all such electronic communications satisfy any legal requirement that they be in writing. Your electronic acceptance of these Terms constitutes your signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state law.

24. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email, in-app notice, or by updating the "Last Updated" date above, at least 14 days before the changes take effect for existing users where required by law. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may cancel your subscription as described in Section 11.

25. Accessibility

We are committed to making the Service usable by people of all abilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as an ongoing goal, not as a guarantee of current conformance. Every voice-based practice feature is designed to have a text-based equivalent (such as written prompts, transcripts, and text feedback) so that users who cannot use audio features can still access the core functionality of the Service. We aim for compatibility with common assistive technologies, including screen readers. If you encounter an accessibility barrier while using the Service, please contact us at support@sellnario.com with a description of the issue and the assistive technology you were using, and we will work to address it.

26. Export Control and Sanctions Compliance

The Service may be subject to U.S. export control and economic sanctions laws. You represent and warrant that you are not: (a) located in, or a resident or national of, any country subject to a comprehensive U.S. embargo; (b) listed on the U.S. Treasury Department's Specially Designated Nationals and Blocked Persons List or the U.S. Commerce Department's Denied Persons List or Entity List; or (c) otherwise prohibited from receiving the Service under applicable export control or sanctions laws. You agree not to use the Service in violation of any U.S. export law or regulation.

27. General Terms

Entire Agreement. These Terms, together with our Privacy Policy and any order forms or plan terms referenced herein, constitute the entire agreement between you and Sellnario regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or utility failures, or third-party AI provider outages.

No Third-Party Beneficiaries. These Terms do not confer any rights on any third party.

Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Sellnario.

28. Contact Information

Questions about these Terms? Contact support.